Compare workflows
Momentum vs. doing it all by hand.
Most local service businesses run follow-up manually — a missed call gets called back when there's time, reviews get asked for occasionally, quotes get followed up on when someone remembers. Here's what changes with Momentum running underneath it.
At a glance
See how the day-to-day workflow changes
| Workflow | Doing it manually | Momentum |
|---|---|---|
| Missed calls | Caller leaves (or doesn’t) a voicemail, gets called back whenever there’s time | Instant automatic text-back the moment a call is missed |
| Review requests | Asked for occasionally, usually forgotten after a busy job | Automatic request sent right after the job is marked done |
| Quote follow-up | Sent once, followed up on only if someone remembers to check | Structured automatic follow-up on every quote sent |
| Past customers | No system for noticing who has gone quiet | Automatic win-back nudge after a set period of inactivity |
| Appointment reminders | Manual text or call, if time allows | Automatic reminders before every booked appointment |
| Where everything lives | Split across a notebook, a phone, and a handful of apps | One CRM, one inbox, one login |