NOBODY CANCELS OUT LOUD
A residential client almost never says they are done. The interval stretches until it stops, and there is no moment where anyone notices it happened.
For Cleaning Companies
Your last client didn't leave. They just stopped hearing from you.
Every second week became every month. Every month became nothing. There was no cancellation and no complaint, just a name that quietly stopped appearing on the route sheet.
Reactivation Campaigns finds those clients and asks for the rebooking automatically.
See what it costs →A dormant cleaning client is one who stopped booking without cancelling — the most common way a cleaning company loses revenue, and the easiest to reverse. A reactivation campaign identifies contacts whose last booking is older than your normal cadence and sends each of them a single message asking whether they want to book again.
Why it matters
Here's where it actually shows up.
THE SCHEDULE HIDES THE GAP
A name missing from next week looks exactly like a name that was never booked. Without something watching last-booking dates, the loss is invisible.
THE LIST IS AN ASSET NOBODY USES
You already have their address, their preferences, and their trust. That is worth more than any cold lead, and it sits in the system doing nothing.
How it works
Four jobs Momentum does while you're doing yours.
Finds who has gone quiet
Builds the list from last-booking dates already in your account, against whatever interval counts as dormant for your business.
Asks for the rebooking
One message per client, in your words, asking rather than selling — and offering an easy way to say yes.
Books the ones who say yes
A reply can go straight to a booking on your calendar instead of starting another round of phone tag.
Respects the ones who say no
Anyone who opts out is removed permanently and is never contacted by another campaign.
The cheapest customer to win is one you already had.
Work out what your dormant list is actually worth.
$
$2,640
Momentum starts at $197 CAD/month
A recurring client is worth this figure again every cycle, not once.
How it runs
Step by step, what actually happens.
One dormant client, from the moment they are identified to the moment they are back on the route.
- 1LAST BOOKED: 5 MONTHS
The gap is spotted
Built from the booking history already on the record, against your normal cadence.
- 2ONE MESSAGE
The client is asked
Your wording, sent once — not a drip sequence, and not a discount pitch.
- 3BACK ON THE ROUTE
The reply becomes a booking
The slot goes on your calendar without a phone call in either direction.
RUNS ON YOUR PLAN
Reactivation Campaigns
Structured win-back outreach for customers who stopped rebooking.
From $197 CAD per month
Included in every Momentum plan.
No contractMonth to month
Optional: we build it for you — White-Glove Setup, $997 CAD one-time.
Lapsed-customer detectionStructured outreach sequenceDirect booking from repliesRebooking tracking
Works with your existing customer listNo new number requiredCancel anytimeSupport from a real team
Get Started30-day money-back guarantee*.
Built for real workflows
Why local businesses choose Momentum.
Built for repeat-service work
Cleaning, pest control, landscaping
Structured, not generic
Sequenced outreach
Simple to run
One campaign, your phone
Backed by real people
Calgary-based support
Common questions
Frequently asked questions
Most cleaning companies start at somewhere between three and twelve months since the last booking. You can run the list at several intervals and see which one replies.