PEAK-SEASON CALL VOLUME OUTPACES YOUR PHONE
During a heatwave or cold snap, calls come in faster than anyone can answer, and every ring that goes to voicemail is a customer calling the next number.
For HVAC Companies
An unanswered call in July is a lost install, not just a lost lead.
A unit dies in the middle of a heatwave and the homeowner is calling every HVAC company in town at once. Whoever answers first gets the job.
During peak season, an unanswered call isn't a delay — it's an install that goes to a competitor within the hour.
See what it costs →Why it matters
Here's where it actually shows up.
DISPATCH ROUTING BY GUESSWORK
Figuring out which tech is closest and free for an emergency call happens over group text, which slows down exactly when speed matters most.
NO-COOL AND NO-HEAT CALLS GET LOST IN THE QUEUE
An urgent no-cool call and a routine maintenance request land in the same inbox, with no way to tell which one needs to jump the line.
MAINTENANCE PLAN RENEWALS FALL THROUGH
Seasonal tune-up plans lapse quietly because renewing them depends on someone remembering to reach out before the season starts.
How it works
Four jobs Momentum does while you're doing yours.
Answers overflow calls the instant they're missed
When call volume spikes past what your team can pick up, missed calls get an automatic text-back instead of going to voicemail.
Flags emergency calls for fast dispatch
No-cool and no-heat calls are visible immediately, so they don't sit in the same queue as routine scheduling requests.
Keeps techs and customers on the same thread
Dispatch updates and arrival windows go out from one system, instead of a mix of calls and separate texts.
Reminds customers before their maintenance plan lapses
Seasonal tune-up renewals go out automatically ahead of the season, instead of depending on someone remembering the list.
How it runs
Step by step, what actually happens.
A look at how an overflow call, an emergency dispatch, and a maintenance renewal all get handled without anyone falling behind during peak season.
- 1MISSED-CALL TEXT-BACK
Instant reply during call spikes
Overflow calls get an automatic text back instead of going to voicemail.
- 2EMERGENCY QUEUE
No-cool and no-heat calls flagged
Urgent calls are visible immediately, separate from routine scheduling.
- 3MAINTENANCE REMINDERS
Seasonal renewal outreach
Tune-up plan renewals go out automatically ahead of the season.
Explore the details
The specific problems this fixes.
RUNS ON YOUR PLAN
Missed-Revenue Recovery
Missed-call text-back, lead routing, and booking for one number and calendar.
From $197 CAD per month
Included in every Momentum plan.
No contractMonth to month
Optional: we build it for you — White-Glove Setup, $997 CAD one-time.
Missed-call text-backSpeed-to-lead routingBooking to your calendarUnified inbox
Setup on your existing numberNo voice AICancel anytimeSupport from a real team
Get Started30-day money-back guarantee*.