Knowledge retention and continuity
Survive Losing Your Most Experienced Person
Your most experienced person knows things nobody wrote down. If they leave, that knowledge leaves with them, the cost of replacing and retraining someone hits, and whatever inconsistency already existed in how work gets done gets worse without them there to catch it.
Surviving that loss means closing whichever of those gaps is actually open before it happens, not after.
Surviving the loss of your most experienced person depends on closing three separate risks ahead of time: knowledge that only lives in their head, the real cost and disruption of replacing them, and workflows that only stayed consistent because they were the one enforcing them. Which of these actually threaten you depends on how your team runs today.
Common questions
Frequently asked questions
It takes closing whichever of these applies before it happens: knowledge that only exists in their head, the disruption cost of replacing them, and workflows that were only consistent because they were watching. Most businesses have one or two of these exposed, not all three equally.